Senior Technical Program Manager, Operations Technology
Amazon
May 2022 — Present · Toronto, ON
- Lead strategy and end-to-end delivery of Scenario Planning, a predictive planning product for approximately 100 North American robotics-enabled fulfillment sites and 1,000+ users; partner with Science, Engineering, and Operations to reduce planning workflows from hours to minutes per site.
- Drove a phased production rollout contributing to approximately 54% relative year-to-date improvement in forecast accuracy as of October 2026 and improved downstream customer-order metrics; established a P0 metrics prioritization framework to align senior leaders on outcomes and investment priorities.
- Own a 2+ year migration from a foundational third-party Time & Attendance platform to Amazon TimeHub as single-threaded program leader across 10+ teams, three VP organizations, and 100+ contributors in North America, Europe, and India, preserving business-as-usual operations.
- Migrated 95% of network read/write traffic and operations to TimeHub as of October 2026, with fewer than 50 downstream dependencies remaining; built adoption dashboards, SOPs, and launch playbooks, and established monthly VP/Director, biweekly management, and weekly engineering reviews.
- Designed locale-specific shadow testing to compare legacy and new scheduling outcomes ahead of pilots; helped drive event-driven subscriptions instead of polling, improving cache utilization, with a 50%+ latency reduction still expected after legacy retirement as of October 2026.
- Resolved cross-organization technical ownership and capability gaps by assessing estimates, customer impact, duplicated effort, and maintainability; aligned solution ownership and influenced roadmap sequencing, engineering capacity, and multi-year investment planning.
- Lead two major programs plus cross-cutting workstreams across 15+ business and technology teams, partnering with Directors, VPs, Product, Science, and a broader organization of approximately 140 engineers; translate complexity, dependencies, and trade-offs into accountable plans and executive decisions.